50 Bets Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction & Purpose

50 Bets (referred to as "we", "the platform", or "the company") places the highest priority on user privacy. This Privacy Policy ("Policy") explains what information is collected when you use the 50 Bets website, mobile app, and related services, how that information is used, and how it is kept secure.

Our Privacy Policy has three core objectives:

• Transparency — You will always know exactly how your information is being used.
• Controls — You decide what information you share with us.
• Security — Your data is stored using industry-standard security technologies.

This policy has been developed in compliance with international data protection regulations and applicable local laws.

2. What Information We Collect

50 Bets collects several types of information. The table below clearly outlines what is collected and why:

3. How We Collect Information

50 Bets collects information in the following ways:

• Information provided directly: Information you provide directly during registration, KYC verification, deposit forms, or when contacting support.
• Automatically collected: Device and browser information is collected via cookies, log files, and pixel tracking while you use the platform.
• Payment Provider: When you transact via bKash, Nagad, or Rocket, transaction confirmation details are received from the respective payment gateway.
• Third-Party Verification: During the KYC process, your information may be verified through an approved identity verification service provider.
• Public Records: Publicly available records may be used where necessary to detect fraud or misuse.

4. How We Use Your Information

50 Bets uses your information solely for the purposes listed below — and for nothing else:

• Account creation, management, and verification.
• Processing deposits, withdrawals, and other financial transactions.
• To ensure smooth operation of betting and gaming services.
• Providing customer support and resolving complaints.
• Detecting and preventing fraud, money laundering, and illegal activities.
• Fulfilling legal obligations and preparing reports for regulatory bodies.
• Improving platform functionality and security.
• Sending you relevant promotional offers with your consent.

5. Information Sharing & Disclosure

50 Bets never sells your personal information. However, your data may be shared in the limited circumstances described below:

• Payment Processor: To process transactions, bKash, Nagad, Rocket, or other approved payment gateways receive only the minimum required information.
• KYC & Identity Verification Services: Data is securely exchanged with internationally recognized identity verification providers.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or other legal obligation.
• Auditors & Consultants: Limited data may be shared with confidentiality-bound parties for audit or professional advisory purposes.
• Business transfers: In the event of a merger or acquisition, data may be transferred, but the terms of this policy will continue to apply.

Outside the circumstances described above, your information is not shared with any third party without your consent.

6. Data Security Measures

50 Bets applies industry-leading technology to protect your information. Our security framework is outlined below:

• 256-bit SSL/TLS encryption: All data transmissions occur over encrypted channels.
• AES-256 Storage Encryption: Sensitive data stored in databases is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• 24/7 monitoring: Automated systems monitor for unusual activity around the clock.
• Regular Security Audits: An independent team of third-party experts conducts regular system audits.
• Staff Training: Only trained and authorized staff are permitted to access data.

7. Data Retention Period

50 Bets retains your information until its stated purpose has been fulfilled or as required by law. General guidelines are outlined below:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: A minimum of 5 years in accordance with international AML regulations.
• KYC Documents: Up to 7 years, as required by regulatory obligations.
• Betting history: 2 years or until the dispute is resolved, whichever is later.
• Log & device information: Typically 90 days.

Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

8. Cookie Policy

The 50 Bets website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: These are essential for the platform to function correctly. They are used to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language preference, theme settings, and similar choices.
• Analytics Cookies: Used to understand which sections of the platform are most visited. This data is anonymised.
• Security Cookies: Used to detect fraudulent activity and suspicious login attempts.

You can manage cookies through your browser settings. However, disabling essential cookies will prevent certain platform features from working.

9. Your Rights

Under the 50 Bets Privacy Policy, you have the following rights. Contact our support team to exercise any of them.

10. Protection of Minors

50 Bets strictly prohibits anyone under the age of 18 from using the platform. To enforce this, we:

• Age verification is mandatory at the point of registration.
• In suspicious cases, age is verified by requesting KYC documents.
• If a minor is identified, the account is immediately suspended and any funds held are returned to the guardian.
• Parents and guardians are advised to make use of age-restriction and parental control tools.

11. Policy Changes

50 Bets reserves the right to update this Privacy Policy, in whole or in part, at any time. When changes are made:

• You will be notified of significant changes via your registered email or platform notifications before they take effect.
• Continued use of the platform after a revised policy is published will be considered your acceptance of the updated terms.
• The date of the latest update will always be displayed at the top of the page.
• Previous versions are available upon request.

12. Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Click the chat icon at the bottom right of the platform
• Response time: Typically within 2–5 minutes (live chat) and within 24 hours (email)

Our dedicated privacy team is available around the clock to resolve your concerns.